As e-cockpits have become increasingly popular, smart voice assistants in vehicles are also growing, introducing more functions such as voice interaction, navigational goals, multimedia playback, vehicle control, and more. When smart voice assistants are given more functions, there will inevitably be more issues for users. If these potential issues cannot be taken care of, they can negatively affect the user experience, causing dissatisfaction among vehicle owners and other users. What’s worse, it can cause repeated distractions to a driver, increasing the chance of car accidents occurring.
According to the United States FCC, more than 9% of fatal car accidents in the US were due to distractions during driving in the past seven years. Among these accidents, more than 2,800 people died in 2018, and 400,000 people were injured due to the same reason. As you can see, the result of distracted driving can be extremely serious.
Continuing this series, we will continue to discuss more about luxury cars and in-vehicle smart voice assistants.
Mercedes-AMG GLE Coupe 53 Usage Scenario – Part 3: Smart Voice Assistants
Scenario: When the user triggers with Mercedes smart voice assistant on the navigation page and wants to issue a command.
Issue: The user issued the command “previous page”. However, not only did the voice assistant fail to complete this action, it also started to play music.
Impact on Users: Using the voice command “previous page” triggers music playback. This phenomenon will result in the driver wanting to turn off the music, distracting him/her from driving. If the volume is set too loud, it could potentially frighten the driver. These situations will cause inconvenience for users and drivers, potentially causing them to file customer complaints. More importantly, the risk of traffic accidents will increase.
Faster, Easier, Better! In-Car Voice Assistant AI Test Solution
Environmental noise and small spaces could hinder the performance of the smart voice assistant’s speech recognition, resulting in an unsafe driving experience. Allion’s AI solution utilizes three major elements to combat this, namely user scenario simulation, voice database, and automatic recognition. We lead the industry in providing product verification solutions related to in-vehicle smart voice assistants by truly simulating real road conditions and verifying voice recognition accuracy with our database. With our large number of tests, we can thoroughly understand the performance of the smart voice assistants and assist clients in making improvements to their products in the early stages of product development. Our clients can effectively save maintenance costs as well as avoid customer complaints in the future.
Faster: With industry-leading high-frequency and high-speed measuring capabilities, no matter what the product stage is, Allion is able to help our clients to further accelerate the product testing cycle for various standard or special specifications.
Easier: By implementing AI and automation solutions, Allion ensures that every test is “qualitative, quantitative, and reproducible”, helping our clients to improve product performance in a more efficient manner.
Better: With more than 30 years of expertise, specialized technical team, and comprehensive testing environments and equipment, Allion is committed to providing clients with more improved quality of service based on extensive experience of User Scenario Testing.
The analysis above is an actual case study about Mercedes-Benz GLE 53 AMG in-vehicle voice assistants. In the future, we’ll provide more professional testing content. If you have any further needs for testing, verification, or consulting services related to the automotive ecosystem, please feel free to explore the following services online or contact us through the online form.
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