As smart home applications become increasingly popular, watching streaming videos on TVs has become a trend. With the introduction of wireless technology, many users now enjoy an audio-visual feast through wireless connections.. However, when streaming videos wirelessly, environmental interference often disrupts the viewing experience, leading to a negative perception.
Brand Alert: Unveiling Product Issues
The customer service center of a well-known international TV brand received feedback from consumers regarding TV wireless applications:
- Videos stutter when watching
- After the TV is connected to the wireless AP, sometimes it automatically disconnects, making it impossible to watch.
Due to the limited information received from end-users, this TV brand’s R&D department did not know where to start. They were reluctant to spend a lot of time, manpower, and resources verifying all possible combinations.
Wireless Performance Analysis Plan: Problem Clarification
The customer’s hardware R&D department, through the introduction of its QA department, reached out to the Allion wireless consulting team regarding the difficulties they were experiencing. With the extensive knowledge of wireless performance issues, Allion’s consulting team proposed a “Wireless Performance Analysis Plan” to address the problems using the analysis strategy and complete verification environment.
- Verification samples: 1 customer sample, 2 competitive products
- Top brand wireless access points: 5 units in total
- Performance measurements at various distances and directions
- Interference measurements in different application environments
Within less than a week, Allion analyzed the data and provided recommended solutions. Ultimately, after the customer adjusted the antenna parameters, the problem that had been bothering them for more than a month was solved.
Extended Reading: My Wi-Fi Router is Already Next to the TV, Why is My Internet Still so Slow?
Time to Market with Quality!
In this project interaction, the importance of wireless module management became evident. The TV brand has decided that in the future selection of wireless module suppliers, ODM suppliers are required to send wireless modules to Allion for verification. By confirming whether their products meet the criteria and specifications early on, potential issues can be detected and end-user complaints can be avoided.
If a problem arises, Allion’s wireless consulting team’s wireless performance analysis plan can provide recommendations through their wireless performance analysis plan, based on the product specifications of each ecosystem. This support helps brands and ODMs find solutions swiftly, achieving the goal of Time to Market with Quality.
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